OurRound Support

Updated: October 13, 2026

Contact

Please include the app name, app version, device model, Android/iOS version and a short description of what happened.

Purchases and restoring

Purchases are handled by the App Store or Google Play. OurRound Pro is a one-time purchase, not a subscription. You do not need an account for it: if you switched devices or reinstalled the app, restore the purchase in the app settings, using the same Apple or Google store account you bought with. Help with restoring and refunds: ourround.de/refunds.

Backup and switching phones

Everything stays on your device. Under Backup & device transfer you export your lists as a file and import it on the new device. The backup file is an AES-256-encrypted ZIP protected by a password you choose (at least 12 characters). Without that password it cannot be restored – keep the file and the password separate and safe.

Earlier versions with an account

Earlier versions of OurRound had an account with connected groups, friends and shared events. These features are being shut down. If you used them, export your data in the app first (Backup); afterwards the connected data is deleted. Details: Delete your data.

Privacy

You can find privacy information at ourround.de/privacy.