OurRound Support

Updated: July 15, 2026

Contact

Please include the app name, app version, device model, Android/iOS version and a short description of what happened.

Purchases and restore

Purchases are handled by the app stores. Use the restore option in the app if you moved devices or reinstalled the app.

Restore and refund help: ourround.de/refunds-en.

Backup and device transfer

Without an account, your events stay local on the device. Use Backup & device transfer to export them as a file and import them on the new device. The backup file is currently not encrypted – keep it in a safe place. You can delete the account and the server-side data of connected groups in the settings.

Privacy

Privacy information is available at ourround.de/privacy-en.