OurRound Support

Updated: July 25, 2026

Contact

Please include the app name, app version, device model, Android/iOS version and a short description of what happened.

Purchases and restore

Purchases are handled by the app stores. Buying and restoring OurRound Pro require a connected account: sign in with Google or Apple first. If you moved devices or reinstalled the app, you will find the restore option under Settings → OurRound Pro → Restore purchases.

Restore and refund help: ourround.de/refunds-en.

Backup and device transfer

Without an account, your events stay local on the device. Use Backup & device transfer to export them as a file and import them on the new device. The backup file is an AES-256-encrypted ZIP protected by a password you choose (at least 12 characters). Restore is impossible without that password – keep the file and the password separate and safe. You can delete the account and the server-side data of connected groups in the settings.

Privacy

Privacy information is available at ourround.de/privacy-en.